American Guardian Customers

American Guardian Warranty Services, Inc. currently administers over 600,000 service contracts for customers annually.

Here are a few of the added benefits provided by our programs.*

Swift, Detailed Claims and Customer Service

While traveling, repairs can be made at any authorized repair facility in the United States or Canada. If so desired, transient claims can be reimbursed through our national credit card accounts: American Express, MasterCard or Visa. Through our insightful customer service representatives, customers have the ability to check on their claims.

Roadside Assistance

National Roadside Assistance through our Provider for towing and other emergency needs. If you have a breakdown or need other assistance, call the toll-free number 24 hours a day.

Contract Transferability

In the event you sell the covered vehicle to another private party, you may apply for transfer of coverage to the new owner.

Wear & Use

Included in all four tiers of the Compass Protection Plan, is the replacement of covered components resulting from the gradual reduction in performance due to normal wear and use, when the wear exceeds the manufacturer’s specification.

100% Guaranteed Part Replacement

If a part covered by the contract fails a second time during the term of the contract, all repair charges are paid by your service contract. No deductible, no extra repair charges, Guaranteed.

File a Claim

Claim Instructions

All repairs require repair authorization from AGWS in advance.
Only authorized claims are guaranteed payment as pre-approved.
Unapproved and unauthorized claims will be declined as stated in your contract.
To start your claim for a Vehicle Service Contract, please locate a licensed repair facility of your choice.
Give the repair facility your service agreement so that they can contact the Claims Department at American Guardian Warranty Services, Inc. at 800.579.2233. Authorize the repair facility to diagnose the problem with the vehicle. The repair facility must obtain repair authorization from American Guardian Warranty Services, Inc. prior to initiating any repairs.

Please visit the AGWSclaims online application by clicking https://claims.agws.com to begin the claims process.
Reference the information contained in this “How to Access Your Portal” document and the “User Guide” for instructions on how to submit a claim via the AGWSclaims online application.

Please visit the AGWSclaims online application by clicking https://claims.agws.com to begin the claims process.
Reference the information contained in the “How to Access Your Portal” document and the “User Guide” for instructions on how to submit a claim via the AGWSclaims online application.

All repairs require repair authorization from AGWS in advance.
Only authorized claims are guaranteed payment as pre-approved.
Unapproved and unauthorized claims will be declined as stated in your contract.
Protect your vehicle from further damage.
If necessary, have your vehicle towed to the nearest tire repair facility, do not drive the vehicle.
Locate a licensed tire repair facility of your choice.
If the vehicle is a RV, you may be able to contact a local mobile repair facility for tire repair or replacement.
Provide the tire repair facility with your service agreement so that they can contact the Claims Department at American Guardian Warranty Services, Inc. at 800.579.2233.
The repair facility must obtain repair authorization from American Guardian Warranty Services, Inc. prior to installing any tires or rims.
AGWS has National Fleet Accounts with Discount Tire, Firestone, and Pep Boys.

AGWS recommends contacting your selling dealer if possible.
Otherwise, locate a licensed repair facility of your choice that has the capability to replace your key. (Please note that not all dealers or repair facilities have the ability to replace your key.)
Provide the repair facility with your service agreement so that they can contact the Claims Department at American Guardian Warranty Services, Inc.
Authorize the repair facility to determine if they can replace your key.
The repair facility must obtain repair authorization from American Guardian Warranty Services, Inc. prior to completing repairs.

Warranty 101

What is a vehicle service contract?

American Guardian Warranty continues to get asked the question of why do you call this warranty a vehicle service contract?

Almost every new vehicle comes with a warranty from the manufacturer – which covers manufacturer defects or failures for a period of time after purchase and is automatically included when you, the customer, purchase the vehicle. A standard warranty period is 3 years/36,000 miles, but may vary, and expires when the mileage or years exceed the limitation.

Vehicle service contracts or agreements, also known as extended warranty plans, are designed to offer similar peace of mind. Service contracts are optional agreements that are provided for an additional charge. These agreements protect your vehicle from certain mechanical and electrical components that may not be covered by the manufacturer’s warranty, and/or extend mechanical coverage beyond the time/mileage limits of the manufacturer’s warranty.

Service contracts cover the costs of repair, parts, labor, and/or sales tax for certain repairs or replacements. They work similarly to the manufacturer warranty that comes with most new vehicles, but offer choices of coverage and optional benefits.

What is covered in Powertrain Warranty?

This portion of your warranty refers to the engine, transmission, drivetrain and/or other components and systems of your vehicle. This warranty may be 5, 7 or even up to 10 years depending on the manufacturer. This is not the same coverage as your Manufacturer Warranty, and is included at no additional charge with the purchase of your vehicle.

File a Claim

Yes, you really can choose any Dealer, national chain, or local mechanic to perform the repairs on your vehicle with your vehicle service plan (extended warranty contract). Unfortunately, this is not true of all extended vehicle warranty providers.

Please notify the repair facility that you have a service contract administered by American Guardian Warranty Services. Provide them with a copy of the contract and our phone number and tell them to contact our claims department after they have diagnosed the problem but before they start any repairs.

Typically, our service contracts are accepted nationwide but in the rare occasions that a Dealer or service facility will not accept our vehicle service agreement, we would first direct you to use another service facility if possible to ensure you get the best possible price on repairs. If you do not wish to take it to another repair facility, we would ask that you contact us directly before any repairs are made so we can discuss proper reimbursement.

During each repair visit there will be a required deductible associated with your vehicle service contract (this will vary from each type of product we have and, in some cases, no deductible). When it comes time for payment of repairs American Guardian Warranty Services will pay the service facility (typically by credit card) and you will have to pay said deductible and any non-covered repairs under your vehicle service contract to the service facility.

*Note: Options and benefits vary by program and may not be available for all programs through American Guardian Group. Please consult the specific programs for more details concerning terms, conditions, and exclusions.

Phone Number

800.579.2233